A comprehensive program outlining the issues and topics which are critical in the successful operation of a community pharmacy practice including: selection of organizational structures, leadership and management competencies, communication skills, operational workflow, financial management, human resources, quality assurance, inventory purchasing, pricing decisions, marketing strategies, advertising, ethics, and business policies.

Building on the basic principles taught in PHM215H1, this course expands into a case-based learning application of business administration which offer students exposure to Finance, Operations, Organizational Behaviour, Innovation and General Management as applied to the field of Pharmacy and Healthcare. The cases will provide students with the opportunity to develop skills for effective analysis, evaluation and problem-solving in community pharmacy.